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Halberd ships 120cm – 150cm desks and accessories via undetermined. 180 and larger desks must be shipped via truck lines due to size.
Halberd only ships to U.K provinces at release. We will be organising international shipping as soon as possible.
Options for home delivery
For desks that are 180cm and larger, there are two types of delivery options: curbside delivery and inside delivery. With curbside delivery, the driver will bring the desk to the end of the driveway at the delivery location. The driver cannot bring the time under any coverings or inside your delivery location. Depending on the shipping company, they may remove the item from their truck. The second type of delivery is Inside Delivery. The driver will help bring the item inside your home. Inside delivery typically costs an extra $75. Extraordinary delivery requirements such as a multi-level building may require additional delivery charges.
Inspecting shipment for damage
Many of our desks are large and rather heavy. Do not sign for a package before you inspect it. First, inspect the box for obvious damage. We then recommend that you open the box that contains the desktop to inspect for concealed damage. Once the driver leaves it becomes the buyer’s responsibility to file a claim. Call the carrier immediately for instructions or visit their website for detailed instructions.
Large Desk Deliveries (desks 180cm or larger)
The carrier will typically call to schedule a delivery appointment. Appointments are available during normal business hours. Please include a daytime phone number in the shipping information at the time of checkout.
We are currently working on a estimated delivery time of between 4 – 6 weeks.
We are confident in our Halberd desks, we designed and manufactured them to last longer than others. We understand, however, that sometimes it’s not just about durability. If your product is not a good fit for you or your space for whatever reason, you may return it.
You may return your undamaged Halberd product with the receipt and packing within 30 days of purchase for a full refund of the purchase price less any shipping or installation charges. If the Halberd product is returned within this timeframe and in its original condition, we’ll exchange it for a new one or offer a refund based on the original payment method.
How to return
Prior to shipping your item back to Halberd, you must call or visit our contact us page to obtain an returns number. To avoid damage during the return, it is required that you ship any return to Halberd in its original packaging or equivalent packaging. You must ship any product to the address given to you when your returns number is issued. It is important to write this number on the outside of each box so we may issue the credit to you.
The way your refund is processed depends on your original payment method. Credit card refunds will be issued to the same card bank within 7 business days of receipt of the returned item. If you paid via cash or check, we will mail you a check to your billing address within 14 days of receipt of the returned product.