Your personal information
The information on our website
We do our best to ensure that our website operates properly at all times, but we make no warranties as to the availability or accessibility of our website, and (except as set out here) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of our website. If our prices are displayed incorrectly, we reserve the right to rectify the prices and not sell you the product at the price you originally saw on our website.
Links and sharing
Any links or opportunities to share (via social media, blogs, and similar sites and communication services) on our website are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that are linked to or from our website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.
Please note that if you do share content onto other platforms, there may be separate terms and conditions connected to the organisation that allows you to share. Please check the terms and conditions of any site you intend to share to. Some terms and conditions may prohibit you from sharing our content. We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
The content of all parts of the website belongs to HALBERD. This includes copyright in all of the text, descriptions and images. It also includes trade marks in our name and logos.
You may download to a local hard disk and print extracts from our website for your personal use. You may also recopy downloaded extracts to others provided you do not do so for profit.
Reproduction of part or all of the contents in any form is prohibited unless for personal use. None of the content of our website may be copied or otherwise incorporated into or stored in any other web site, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other).
If you want to use any of our content for any purpose other than as set out above (which includes framing the website) you must first contact us and obtain our permission.
Make sure you are up to date
We reserve the right to change the terms on which our website and products are offered at any time. Any changes to our legal terms and conditions will take effect immediately when they are placed on our website, and will apply to all future use of our website. You should regularly check the General Terms and Conditions and our policies posted on our website as they may have changed since your last visit.
What you cannot do on our website
Address: Halberd, Pyramid Court, Rosetta Way, York, North Yorkshire, YO26 5NB
Telephone number: 01904 786153
E-mail: [email protected]
When do we collect your personal information?
We would really like to send you details about our products, services, offers & promotions but we will only do so when you tell us that you are happy to receive this information. We will also use your personal information when you buy products and services from us. This is only so that we can complete your order, but we won’t use your personal information for marketing purposes unless you tell us this is ok. All the information you give to us is confidential. We will only use your information in the way we tell you in this policy.
What personal information do you give us?
You may provide us with your: name, address, date of birth; payment address; delivery address; financial information including your credit, or debit card or other payment information you provide when filling in forms on our website; or when corresponding with us by phone or email; your purchase history of HALBERD products and services; and any information you decide to share with us.
What do we do with the personal information you give us?
Your privacy is important to us, so we will never sell or disclose your personal information to a third party for the use of the information for other purposes than described in this policy. We may give your personal information to our trusted service partners in order to deliver services to you. For example, we will give your name and address to our courier partners, so your desk can be delivered. We may also share information for the purposes of processing payments, finance, marketing, advertising or any other purposes as required. We are sometimes obligated to disclose the information we have about customers to law enforcement agencies where an allegation has been made of suspected criminal activity.
At HALBERD we use the information we collect to help improve the services we offer. We collect a range of information in a number of different ways and use this to provide detailed statistical analysis which is then used to help improve our services and customer experience. We may use the information we collect from you to analyse how you shop and what you shop for. This allows us in the future to provide a browsing experience which is relevant to you and ensures that we provide you with marketing materials which are relevant to your needs and tastes. We may use the information we collect to show you products and services during your browse time which appear relevant from the information we have about you. This can include using the data you provide for statistical purposes and analysing how we can improve the services, products or website for you. In order to create an account on the HALBERD website, we collect and store information about the products and services you choose from Halberd as well as additional information which may be required to facilitate an account on the HALBERD website. If you choose, you can also subscribe to e-mail newsletters from us. If your account has been inactive for a long period of time, we reserve our right to deactivate your account.
Any data we collect is stored on secure servers within the UK. We keep the personal information we collect about you in secure environments. Your personal information is protected from unauthorised access, disclosure, use, alteration or destruction by any organisation or individuals.
No longer wish to be contacted for marketing purposes?
If you do not wish to be contacted about our products or services, you can unsubscribe by writing to us at: Halberd, Pyramid Court, Rosetta Way, York, North Yorkshire, YO26 5NB. Alternatively you can simply send us an email to [email protected] or follow the unsubscribe link provided in marketing emails you receive from us.
Access to your information
If you want to know what information HALBERD holds about you, we will provide you with that information free of charge within 40 days of receiving the request. To obtain this information please write to us at: Halberd, Pyramid Court, Rosetta Way, York, North Yorkshire, YO26 5NB; call us on: 01904 393 444; or e-mail: [email protected]
About these terms
We sub-contract our Delivery Service to trusted transport service providers. Once a parcel has been collected by one of our transport service providers, they will be responsible for its safe delivery.
The delivery charges are based on your postcode, the weight, size, nature, and value of your products as well as delivery to a single property or address. Promotional delivery charges will apply at our discretion and may be withdrawn at any time before the booking is taken.
Online delivery dates
For parcel deliveries you will automatically be allocated the earliest delivery date possible when placing your order. We aim to deliver your online order within 6 weeks of purchase, depending on stock availability and the delivery address.
We primarily deliver to Mainland UK. We deliver HALBERD products internationally, however, this is at the discretion of HALBERD and may add a significant cost to the purchase. Whilst your order is being delivered, we will not be liable for any damage caused to the products or the property; However, our delivery staff will take reasonable care when delivering the products.
In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control.
If items within packaging are faulty or damaged, please notify us here at as soon as possible after delivery. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges.
You can return new and unused product(s) within 365 days of making your purchase. We will give you a refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, even if you assembled it, as long as it’s in re-saleable condition. Unless faulty, we may refuse the return if the returns criteria are not fully met.